CerviScreen

Contact Us Policy

Office: CerviScreen AI, a product of Shri Sitaram Shiksha Evam Paryavaran Samaj Kalyan Samiti (Registered NGO), having its registered office at 33, Lalitpur Colony, Near Shankar Chowk, Lashkar, Gwalior, Madhya Pradesh (India) - 474001 hereinafter referred to as: CerviScreen.


At CerviScreen.ai, we are committed to maintaining open, transparent, and responsive communication with our customers, healthcare providers, and research participants. This Contact Us Policy explains how you can reach us and how your inquiries will be handled.

1. Purpose of Contact

1.1 Users may contact CerviScreen for:

  • General inquiries regarding our Services.
  • Technical support related to the CerviScreen platform.
  • Questions about screening credits, cancellations, or refunds.
  • Concerns related to privacy, patient data, or consent.
  • Regulatory or compliance-related queries.
  • NGO-related communication and collaborations.

2. Contact Channels

2.1 The primary channel for communication is email:

2.2 Written correspondence may also be sent to our registered office:

CerviScreen AI – Shri Sitaram Shiksha Evam Paryavaran Samaj Kalyan Samiti

Address: 33, Lalitpur Colony, Near Shankar Chowk, Lashkar, Gwalior, Madhya Pradesh (India) - 474001

2.3 For urgent technical issues, support escalation instructions will be provided to registered healthcare providers during onboarding.

3. Response Timelines

3.1 CerviScreen strives to acknowledge all inquiries within 3 business days.

3.2 Resolution timelines may vary depending on the nature of the query:

  • Technical issues: 3–5 business days
  • Refund/Credit requests: 10–15 business days
  • Compliance/Regulatory inquiries: Case-by-case, as per applicable requirements

4. Confidentiality of Communication

4.1 All communications received are treated as confidential and handled in accordance with our Privacy Policy.

4.2 Sensitive medical data or patient details should only be shared through secure, designated channels provided by CerviScreen.

4.3 Emails and queries will not be shared with third parties unless required by law or regulatory authorities.

5. Escalation Process

5.1 If a query is not resolved satisfactorily, Customers may request escalation by indicating “Escalation Request” in the subject line of their email.

5.2 Escalated matters will be reviewed by the senior management team and responded to within 7 business days.

6. Governing Law

This Contact Us Policy is governed by the laws of India. Any disputes regarding communication handling shall follow the dispute resolution process outlined in the Terms of Use.

Contact Information

CerviScreen AI – A Product by Shri Sitaram Shiksha Evam Paryavaran Samaj Kalyan Samiti (Registered NGO)


  • Darpan ID: MP/2025/0603379
  • Address: 33, Lalitpur Colony, Near Shankar Chowk, Lashkar, Gwalior, Madhya Pradesh (India) - 474001
  • Email:

Last modified: Sep, 2025.